Communication app with partner companies/customers
A business reform platform that centralizes interactions with customers and partner companies.
Customer-INFO and Partner-INFO are business support systems that enable centralized management of communication with customers, residents, and partner companies in the cloud. By digitizing operations that were previously dispersed across phone, paper, and email—such as notification distribution, inquiry responses, various applications, estimates and reports, and progress management—it achieves efficiency and enhanced information sharing. Before implementation, issues included a lack of transparency in response history, dependency on individuals for progress, and missed confirmations due to information dispersion. However, after implementation, centralizing all communications allows for visibility into response status and rapid decision-making. As a result, it simultaneously reduces operational workload and improves response quality, significantly contributing to customer satisfaction and strengthening collaboration with partner companies.
- Company：東計電算 建設システム営業部
- Price：Other
